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Frequently Asked Questions
Frequently Asked Questions
Find answers to the most commonly asked questions.
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34 articles in this collection
Written by
Karina Pedersen,
Sarah Ruzicka,
Jess Thurber
and 1 other
Introduction
What is Video Relay Service (VRS)?
It's a way for Deaf people to call hearing people via a video sign language interpreter.
Written by
Karina Pedersen
Updated over a week ago
What should I know as a VRS user?
Learn more about the fun stuff: FCC's Rules and Regulations.
Written by
Karina Pedersen
Updated over a week ago
Why should I use Convo?
As a Convo user, you gain access to our awesome interpreters, the Deaf Ecosystem Directory, and more!
Written by
Karina Pedersen
Updated over a week ago
What is the Deaf Ecosystem and why should I care?
That's a big question. And an important one.
Written by
Karina Pedersen
Updated over a week ago
The basics
Why can't I log in?
There are several possible reasons why you can't log into your Convo app.
Written by
Jess Thurber
Updated over a week ago
I forgot my Convo number.
Get your Convo number.
Written by
Sarah Ruzicka
Updated over a week ago
I forgot my password.
Recover your password.
Written by
Sarah Ruzicka
Updated over a week ago
How do I edit my profile?
Log into your account and edit all of your information on one page.
Written by
Convo
Updated over a week ago
How can I add to my contact list via Convo's website?
Log into your account, click on Contacts, and add an entry.
Written by
Sarah Ruzicka
Updated over a week ago
How do I block a phone number?
Log in your account, go to your Contacts list, and add phone numbers to your Block List.
Written by
Karina Pedersen
Updated over a week ago
How can I share feedback about Convo?
There are three ways.
Written by
Karina Pedersen
Updated over a week ago
Have you ported away from Convo?
If you've recently left Convo, then this is for you.
Written by
Karina Pedersen
Updated over a week ago
Why can't Convo sign my confidentiality agreement form?
This includes NDA, HIPAA, and other confidentiality agreement forms.
Written by
Jess Thurber
Updated over a week ago
How do I request sponsorship?
Contact us with your request.
Written by
Karina Pedersen
Updated over a week ago
I'm a hearing person. Can I have a Convo number?
Written by
Karina Pedersen
Updated over a week ago
How can I close my Convo account or remove my Convo number?
Written by
Jess Thurber
Updated over a week ago
Getting a Convo number
What is porting my VP number?
You can keep your current VP number when you switch VRS providers.
Written by
Karina Pedersen
Updated over a week ago
Who can use VRS?
What are the VRS eligibility requirements?
Written by
Convo
Updated over a week ago
How can I register for a Convo Number?
There are two ways to get your own Convo number. (And they're both super easy!)
Written by
Karina Pedersen
Updated over a week ago
How can I port my current VP number to Convo?
You can keep your current VP number as a Convo user.
Written by
Karina Pedersen
Updated over a week ago
Step-by-step guide to registering for a Convo number
Visual instructions for getting a Convo account.
Written by
Karina Pedersen
Updated over a week ago
What are ways to verify my information?
Different documents to use if you don't have a SSN.
Written by
Karina Pedersen
Updated over a week ago
Why do I have to share the last 4 digits of my SSN for registration?
Verifying your identity is a required step in getting VRS.
Written by
Karina Pedersen
Updated over a week ago
Why do I need to send a photo of my driver's license?
Verifying your residency is a required step in getting VRS.
Written by
Karina Pedersen
Updated over a week ago
What is FCC's User Registration Database (URD)?
More information on the URD process.
Written by
Jess Thurber
Updated over a week ago
Our solutions and services
Announce VRS
Frequently asked questions about how you have ownership of your call.
Written by
Karina Pedersen
Updated over a week ago
I want to keep my VP but use Convo interpreters. How?
All you have to do is just dial.
Written by
Karina Pedersen
Updated over a week ago
How can I get Convo Lights?
Download and install our iOS/macOS apps and purchase Philips Hue.
Written by
Karina Pedersen
Updated over a week ago
What is Voice-Carry-Over (VCO)? How do I turn it on in Convo apps?
Our apps make it easy for you to enable VCO.
Written by
Karina Pedersen
Updated over a week ago
How can I use VRS when traveling abroad? Get a Convo Passport.
Log into your account and fill out the form under "Passport".
Written by
Karina Pedersen
Updated over a week ago
I'm in another country/not in the U.S. right now. Why can't I register for a Convo Passport?
It is the FCC's policy.
Written by
Karina Pedersen
Updated over a week ago
VRS Español
Frequent Asked Questions and Troubleshooting for VRS Español and Spanish-speaking services.
Written by
Karina Pedersen
Updated over a week ago
What is VRS Español?
How to make VRS calls in Spanish.
Written by
Karina Pedersen
Updated over a week ago
Do you make sure your apps work with other products?
Our apps are tested to ensure interoperability before release.
Written by
Karina Pedersen
Updated over a week ago