Frequently Asked Questions

What is Video Relay Service (VRS)?

It's a way for Deaf people to call hearing people via a video sign language interpreter.

Written by Karina Pedersen
Updated over a week ago

What should I know as a VRS user?

Learn more about the fun stuff: FCC's Rules and Regulations.

Written by Karina Pedersen
Updated over a week ago

Why should I use Convo?

As a Convo user, you gain access to our awesome interpreters, the Deaf Ecosystem Directory, and more!

Written by Karina Pedersen
Updated over a week ago

What is the Deaf Ecosystem and why should I care?

That's a big question. And an important one.

Written by Karina Pedersen
Updated over a week ago

Why can't Convo sign my confidentiality agreement form?

This includes NDA, HIPAA, and other confidentiality agreement forms.

Written by Jess Thurber
Updated over a week ago

I forgot my Convo number.

Get your Convo number.

Written by Sarah Ruzicka
Updated over a week ago

I forgot my password.

Recover your password.

Written by Sarah Ruzicka
Updated over a week ago

How do I edit my profile?

Log into your account and edit all of your information on one page.

Written by Sarah Ruzicka
Updated over a week ago

How can I add to my contact list via Convo's website?

Log into your account, click on Contacts, and add an entry.

Written by Sarah Ruzicka
Updated over a week ago

How do I block a phone number?

Log in your account, go to your Contacts list, and add phone numbers to your Block List.

Written by Karina Pedersen
Updated over a week ago

How can I share feedback about Convo?

There are three ways.

Written by Karina Pedersen
Updated over a week ago

Have you ported away from Convo?

If you've recently left Convo, then this is for you.

Written by Karina Pedersen
Updated over a week ago

How do I request sponsorship?

Contact us with your request.

Written by Karina Pedersen
Updated over a week ago

I'm a hearing person. Can I have a Convo number?

Written by Karina Pedersen
Updated over a week ago

What is porting my VP number?

You can keep your current VP number when you switch VRS providers.

Written by Karina Pedersen
Updated over a week ago

How can I register for a Convo Number?

There are two ways to get your own Convo number. (And they're both super easy!)

Written by Karina Pedersen
Updated over a week ago

How can I port my current VP number to Convo?

You can keep your current VP number as a Convo user.

Written by Karina Pedersen
Updated over a week ago

Step-by-step guide to registering for a Convo number

Visual instructions for getting a Convo account.

Written by Karina Pedersen
Updated over a week ago

What are ways to verify my information?

Different documents to use if you don't have a SSN.

Written by Karina Pedersen
Updated over a week ago

Why do I have to share the last 4 digits of my SSN for registration?

Verifying your identity is a required step in getting VRS.

Written by Karina Pedersen
Updated over a week ago

Why do I need to send a photo of my driver's license?

Verifying your residency is a required step in getting VRS.

Written by Karina Pedersen
Updated over a week ago

What is FCC's User Registration Database (URD)?

More information on the URD process.

Written by Jess Thurber
Updated over a week ago

Announce VRS

Frequently asked questions about how you have ownership of your call.

Written by Karina Pedersen
Updated over a week ago

I want to keep my VP but use Convo interpreters. How?

All you have to do is just dial.

Written by Karina Pedersen
Updated over a week ago

How can I get Convo Lights?

Download and install our iOS/macOS apps and purchase Philips Hue.

Written by Karina Pedersen
Updated over a week ago

What is Voice-Carry-Over (VCO)? How do I turn it on in Convo apps?

Our apps make it easy for you to enable VCO.

Written by Karina Pedersen
Updated over a week ago

How can I use VRS when traveling abroad? Get a Convo Passport.

Log into your account and fill out the form under "Passport".

Written by Karina Pedersen
Updated over a week ago

I'm in another country/not in the U.S. right now. Why can't I register for a Convo Passport?

It is the FCC's policy.

Written by Karina Pedersen
Updated over a week ago

VRS Español

Frequent Asked Questions and Troubleshooting for VRS Español and Spanish-speaking services.

Written by Karina Pedersen
Updated over a week ago

What is VRS Español?

How to make VRS calls in Spanish.

Written by Karina Pedersen
Updated over a week ago

Do you make sure your apps work with other products?

Our apps are tested to ensure interoperability before release.

Written by Karina Pedersen
Updated over a week ago