Frequently Asked Questions

Find answers to the most commonly asked questions.

Karina Pedersen avatar Sarah Ruzicka avatar Jess Thurber avatar +1
33 articles in this collection
Written by Karina Pedersen, Sarah Ruzicka, Jess Thurber and 1 other
The basics

Why can't I log in?

There are several possible reasons why you can't log into your Convo app.
Jess Thurber avatar
Written by Jess Thurber
Updated over a week ago

I forgot my Convo number.

Get your Convo number.
Sarah Ruzicka avatar
Written by Sarah Ruzicka
Updated over a week ago

I forgot my password.

Recover your password.
Sarah Ruzicka avatar
Written by Sarah Ruzicka
Updated over a week ago

How do I edit my profile?

Log into your account and edit all of your information on one page.
Convo avatar
Written by Convo
Updated yesterday

How can I add to my contact list via Convo's website?

Log into your account, click on Contacts, and add an entry.
Sarah Ruzicka avatar
Written by Sarah Ruzicka
Updated over a week ago

How do I block a phone number?

Log in your account, go to your Contacts list, and add phone numbers to your Block List.
Karina Pedersen avatar
Written by Karina Pedersen
Updated over a week ago

How can I share feedback about Convo?

There are three ways.
Karina Pedersen avatar
Written by Karina Pedersen
Updated over a week ago

Have you ported away from Convo?

If you've recently left Convo, then this is for you.
Karina Pedersen avatar
Written by Karina Pedersen
Updated over a week ago

Why can't Convo sign my confidentiality agreement form?

This includes NDA, HIPAA, and other confidentiality agreement forms.
Jess Thurber avatar
Written by Jess Thurber
Updated over a week ago

How do I request sponsorship?

Contact us with your request.
Karina Pedersen avatar
Written by Karina Pedersen
Updated over a week ago

I'm a hearing person. Can I have a Convo number?

Karina Pedersen avatar
Written by Karina Pedersen
Updated over a week ago

How can I close my Convo account or remove my Convo number?

Jess Thurber avatar
Written by Jess Thurber
Updated over a week ago