Frequently Asked Questions | Convo Help Center

Announce VRS FAQ

Frequently asked questions about how you have ownership of your call.

Written by Sarah Gordon
Updated over a week ago

Deaf Ecosystem Directory on Convo for iOS

A convenient way to find resources within our deaf community.

Written by Melissa Yingst
Updated over a week ago

FAQ on VRS Español

Frequent Asked Questions and Troubleshooting for VRS Español and Spanish-speaking services.

Written by Ian Guzman
Updated over a week ago

What is VRS Español?

How to make VRS calls in Spanish.

Written by Ian Guzman
Updated over a week ago

Introduction

What is Video Relay Service (VRS)?

It's a way for Deaf people to call hearing people via a video sign language interpreter.

Written by Support
Updated over a week ago

Why should I use Convo?

As a Convo user, you gain access to our awesome interpreters, the Deaf Ecosystem Directory, and more!

Written by Vanessa Scarna
Updated over a week ago

What should I know as a VRS user?

Learn more about the fun stuff: FCC's Rules and Regulations.

Written by Amanda Montgomery
Updated over a week ago

What is the Deaf Ecosystem and why should I care?

That's a big question. And an important one.

Written by Leila Hanaumi
Updated over a week ago

Getting a Convo number

How can I register for a Convo Number?

There are two ways to get your own Convo number. (And they're both super easy!)

Written by Tamara Suiter
Updated over a week ago

Why do I have to share the last 4 digits of my SSN for registration?

Verifying your identity is a required step in getting VRS.

Written by Support
Updated over a week ago

Step-by-step guide to registering for a Convo number

Visual instructions for getting a Convo account.

Written by Sarah Ruzicka
Updated over a week ago

Why do I need to send a photo of my driver's license?

Verifying your residency is a required step in getting VRS.

Written by Tamara Suiter
Updated over a week ago

What are ways to verify my information?

Different documents to use if you don't have a SSN.

Written by Leila Hanaumi
Updated over a week ago

Transferring a VP number to Convo

What is transferring (porting) my VP number?

You can keep your current VP number when you switch VRS providers.

Written by Sarah Ruzicka
Updated over a week ago

Have you transferred (ported) away from Convo?

If you've recently left Convo, then this is for you.

Written by Sarah Ruzicka
Updated over a week ago

How can I transfer (port) my current VP number to Convo?

You can keep your current VP number as a Convo user.

Written by Sarah Ruzicka
Updated over a week ago

The basics

I forgot my Convo number.

Find out your VP number.

Written by Vanessa Scarna
Updated over a week ago

I forgot my password.

Recover your password.

Written by Vanessa Scarna
Updated over a week ago

How do I edit my profile?

Log into your account and edit all of your information on one page.

Written by Melissa Yingst
Updated over a week ago

How can I add contacts to my Contact List through Convo's website?

Log into your account, click on Contacts, and add an entry.

Written by Joshua Clegg
Updated over a week ago

How do I block a phone number?

Log in your account, go to your Contacts list, and add phone numbers to your Block List.

Written by Sarah Gordon
Updated over a week ago

Our solutions and services

I want to keep my VP but use Convo interpreters. How?

All you have to do is just dial.

Written by Melissa Yingst
Updated over a week ago

What is Voice-Carry-Over (VCO)? How do I turn it on in Convo apps?

Our apps make it easy for you to enable VCO.

Written by Daniel Saavedra
Updated over a week ago

How can I get Convo Lights?

Download and install our iOS/macOS apps and purchase Philips Hue.

Written by Sarah Gordon
Updated over a week ago

How can I use VRS when traveling abroad? (Convo Passport)

Log into your account and fill out the form under "Passport".

Written by Sarah Ruzicka
Updated over a week ago

I'm in another country/not in the U.S. right now. Why can't I register for a Convo Passport?

It is FCC's policy.

Written by Sarah Ruzicka
Updated over a week ago

Do you make sure your apps work with other products?

Our apps are tested to ensure interoperability before release.

Written by Vanessa Scarna
Updated over a week ago

Convo on Windows

What is the system requirements for Convo Windows?

Get information on operating system, hardware, and ideal bandwidth for Convo Windows.

Written by Joshua Clegg
Updated over a week ago

How do I update my Convo app for Windows?

A step-by-step process.

Written by Joshua Clegg
Updated over a week ago

Misc.

How do I request sponsorship?

Contact us with your request.

Written by Vanessa Scarna
Updated over a week ago

How can I share feedback about Convo?

There are couple ways to get in touch with us.

Written by Tamara Suiter
Updated over a week ago

I'm a hearing individual. Can I have a Convo number?

Written by Amanda Montgomery
Updated over a week ago