Convo

Karina Pedersen

Find answers to the most commonly asked questions.

Frequently Asked Questions

It's a way for Deaf people to call hearing people via a video sign language interpreter.

What is Video Relay Service (VRS)?

Learn more about the fun stuff: FCC's Rules and Regulations.

What should I know as a VRS user about FCC rules?

As a Convo user, you gain access to our awesome interpreters, the Deaf Ecosystem Directory, and more!

Why should I use Convo?

That's a big question. And an important one.

What is the Deaf Ecosystem and why should I care?

Introduction

There are several possible reasons why you can't log into your Convo app.

Why can't I log in?

I forgot my Convo number.

I forgot my password.

Log into your account and edit all of your information on one page.

How do I edit my profile?

Log into your account, click on Contacts, and add an entry.

How can I add to my contact list via Convo's website?

Log in your account, go to your Contacts list, and add phone numbers to your Block List.

How do I block a phone number?

How can I share feedback about Convo?

If you've recently left Convo, then this is for you.

Have you ported away from Convo?

This includes NDA, HIPAA, and other confidentiality agreement forms.

Why can't Convo sign my confidentiality agreement form?

How do I request sponsorship?

I'm a hearing person. Can I have a Convo number?

How can I close my Convo account or remove my Convo number?

The basics

You can keep your current VP number when you switch VRS providers.

What is porting my VP number?

What are the VRS eligibility requirements?

Who can use VRS?

There are two ways to get your own Convo number. (And they're both super easy!)

How can I register for a Convo Number?

You can keep your current VP number as a Convo user.

How can I port my current VP number to Convo?

Visual instructions for getting a Convo account.

Step-by-step guide to registering for a Convo number

Different documents to use if you don't have a SSN.

What are ways to verify my information?

Verifying your identity is a required step in getting VRS.

Why do I have to share the last 4 digits of my SSN for registration?

Verifying your residency is a required step in getting VRS.

Why do I need to send a photo of my driver's license?

What is FCC's User Registration Database (URD)?

Getting a Convo number

Frequently asked questions about how you have ownership of your call.

Announce VRS

Use ConvoLink on your Facebook/Meta Portal! Questions? We got you! Here are some FAQs to get things cleared up.

ConvoLink + Portal FAQs

I want to keep my VP but use Convo interpreters. How?

Download and install our iOS/macOS apps and purchase Philips Hue.

How can I get Convo Lights?

Our apps make it easy for you to enable VCO.

What is Voice-Carry-Over (VCO)? How do I turn it on in Convo apps?

Log into your account and fill out the form under "Passport".

How can I use VRS when traveling abroad? Get a Convo Passport.

I'm in another country/not in the U.S. right now. Why can't I register for a Convo Passport?

Frequent Asked Questions and Troubleshooting for VRS Español and Spanish-speaking services.

Frequently Asked Questions

Introduction

The basics

Getting a Convo number

Our solutions and services