Convo

Karina Pedersen

Convo Support

Find answers to the most commonly asked questions.

Convo VRS FAQs

It's a way for Deaf people to call hearing people via a video sign language interpreter.

What is Video Relay Service (VRS)?

Learn more about the fun stuff: FCC's Rules and Regulations.

What should I know as a VRS user about FCC rules?

As a Convo user, you gain access to our awesome interpreters, the Deaf Ecosystem Directory, and more!

Why should I use Convo for VRS?

That's a big question. And an important one.

What is the Deaf Ecosystem and why should I care?

Introduction

There are several possible reasons why you can't log into your Convo app.

Why can't I log in?

How do I contact customer support via video, chat or email?

How do I contact customer support?

I forgot my Convo number.

I forgot my password.

Log into your account and edit all of your information on one page.

How do I edit my profile?

Log into your account, click on Contacts, and add an entry.

How can I add to my contact list via Convo's website?

Log in your account, go to your Contacts list, and add phone numbers to your Block List.

How do I block a phone number?

How can I share feedback about Convo?

If you've recently left Convo, then this is for you.

Have you ported away from Convo?

This includes NDA, HIPAA, and other confidentiality agreement forms.

Why can't Convo sign my confidentiality agreement form?

How do I request sponsorship?

I'm a hearing person. Can I have a Convo number?

How can I close my Convo account or remove my Convo number?

The Basics

You can keep your current VP number when you switch VRS providers.

What is porting my VP number?

What are the VRS eligibility requirements?

Who can use VRS?

How can I register for a Convo VRS Number?

You can keep your current VP number as a Convo user.

How can I port my current VP number to Convo?

Visual instructions for getting a Convo account.

Step-by-step guide to registering for a Convo number

Different documents to use if you don't have a SSN.

What are ways to verify my information?

Verifying your identity is a required step in getting VRS.

Why do I have to share the last 4 digits of my SSN for registration?

Verifying your residency is a required step in getting VRS.

Why do I need to send a photo of my driver's license?

What is FCC's User Registration Database (URD)?

Getting a Convo VRS number

Frequently asked questions about how you have ownership of your call.

Announce VRS

Use ConvoLink on your Facebook/Meta Portal! Questions? We got you! Here are some FAQs to get things cleared up.

ConvoLink + Portal FAQs

I want to keep my VP but use Convo interpreters. How?

Our apps make it easy for you to enable VCO.

What is Voice Carry Over (VCO)? How do I turn it on in Convo apps?

Log into your profile and fill out the form under "Passport".

How can I use VRS when traveling abroad? Get a Convo Passport.

I'm in another country/not in the U.S. right now. How can I register for a Convo Passport?

How to Register for a Convo Passport Outside the U.S.

Frequent Asked Questions and Troubleshooting for VRS Español and Spanish-speaking services.

VRS Español

What is VRS Español?

Our apps are tested to ensure interoperability before release.

Do you make sure your apps work with other products?

Ever wonder what it's like on the other end of the call?

Hearing caller's experience

Tired of missed calls? Good news! You can forward calls from your iPhone mobile number to your Convo number!

Forward iPhone calls to Convo

Tired of missed calls when hearing people call your mobile phone directly? Good news! You can forward these calls to your Convo number!

Forward calls to your mobile number...to VRS!

Preparing for emergencies is always our top priority. Learn how you can update your emergency address now.

Update your emergency address

Customize your call notifications

N11 codes (411, 811, etc.) are used to provide access to special services

What are N11 area codes?

Step-by-step guide to registering for a Personal Convo VRS number

Step-by-step guide to registering for an Enterprise Convo VRS number

Introducing Focus Mode, which helps you stay focused by choosing which notifications you want to keep anytime you prefer.

Focus Mode

Quickstart Guide: Convo for Windows

The basics of what you need to know to make your first call.

Let's get you started on Convo for Windows!

Learn how to add and edit a contact, dial a number, and more.

Quick Guide: Convo for Windows

With our sleek, simplified interface, it's back to the basics.

Convo for Windows

What's new with Convo for Windows?

Get information on operating system, hardware, and ideal bandwidth for Convo on Windows.

What is the system requirements for Convo on Windows?

Convo VRS for Windows

All you need to get started with Convo for iOS

Quickstart guide: Convo for iOS

Let's get you started on Convo for iOS!

Feature article all about our newest Convo iOS update.

Convo for iOS

What's new with Convo for iOS?

Our videomail feature has many functions, including rich push notifications!

Videomail on Convo iOS

A convenient way to find resources within our Deaf community.

Deaf Ecosystem Directory on Convo for iOS

Convo VRS for iOS

All you need to get started with Convo for Android

Quickstart Guide: Convo for Android

Let's get you started on Convo for Android!

What's new with Convo for Android?

Learn more about the features in our app for Android.

Convo for Android

Convo VRS for Android

All you need to get started with Convo for macOS

Quickstart Guide: Convo for macOS

Let's get you started on Convo for MacOS!

Learn more about Convo for macOS, a VRS app that gets to the point

Convo for macOS

What's new with Convo for macOS?

Convo VRS for macOS

Check out our FAQs on Convo + Video Conferencing

Convo VRS + Video Conferencing

Zoom is a must-have in today’s work environment but it’s not always Deaf-friendly. You can change that using Convo VRS.

Convo + Zoom: How does it work?

Learn how to use Convo VRS with Google Meet.

Want to use Convo VRS with Google Meet?

Want to use Convo VRS with WebEx?

Convo + Video Conferencing

The only web-based VRS—no download required. Learn more

ConvoLink: Calls made easy

Everything you need to know to start using ConvoLink.

Quickstart Guide for ConvoLink

How to unblock camera, microphone, and notifications in your Chrome browser

ConvoLink on Chrome

A quick step-by-step guide on how to use VRS Español with ConvoLink

Using VRS Español with ConvoLink

Using Google Live Caption with ConvoLink

Use these instructions to set up a shortcut via browser on your desktop.

How to create a desktop shortcut to ConvoLink on desktop

Convo Link

Check out our visual and clear guides on solving technical issues with Convo products.

Troubleshooting

Did you get a "Could not connect the call" or "Unable to contact the Server" error? Here's how to fix them.

Troubleshooting: Could Not Connect

Quick guide and troubleshooting steps for iOS.

Troubleshooting Guide: Convo for iOS

There are few ways to resolve installation issues.

Why can't I install Convo on my iPhone or iPad?

There are few ways to resolve login issues on your iPhone or iPad.

Why can't I log in to Convo on iOS?

Five different ways to resolve the black screen issue for Convo on iOS.

I'm seeing a black screen when I try to make calls. How can I fix this?

Why am I not getting call notifications on Convo iOS?

Convo on iOS

Learn how to resolve Convo installation issues on your Mac.

Why can't I download or install Convo for macOS?

There are a few ways to resolve login issues on Convo for macOS.

Why can't I log in to Convo for macOS?

Follow these steps and never miss a call.

How will I know I am getting a call on my Mac?

Quick steps on resolving black screen on Convo for macOS.

My webcam is not working with Convo on my Mac. Now what?

Convo on macOS

How do I install/uninstall Convo VRS on my Android device?

How do I get notified of incoming calls on my Android?

There are a few ways to resolve login issues on your Android.

Why can't I log in to Convo on Android?

Convo on Android

There are several reasons why you might not be able to install for Windows 7 or later.

Why can't I install Convo for Windows?

It could be your login information or WiFi settings.

Why can't I log in Convo for Windows?

Convo on Windows

How can I mute Voice Call Over (VCO) while using Google Live Caption?

Troubleshooting Tips: Firewall

Troubleshooting Tips: Video quality issues

Help! I have T-Mobile for my iPhone/iPad and Convo is not working on LTE.

Network / Firewall issues

Learn how to make your call easier than ever!

How to set up and use VRS preferences

Instructions for getting a VRS Español Convo account so you can use VRS Español.

Step-by-Step guide for Android/iOS users to register for VRS Español

Step-by-Step Guide for macOS/Windows users to register for VRS Español.

Here's how to resolve potential scenarios

Convo Passport: Troubleshooting

General 

Find answers and get help from Intercom Support and Community Experts

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