Troubleshooting | Convo Help Center

Troubleshooting

Visual and clear guides on solving technical issues with Convo products.

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24 articles in this collection
Written by Leila Hanaumi, Tamara Suiter, Karina Pedersen and 4 others

Step-by-Step guide for Android/iOS users to register for Spanish Number.

Visual instructions for getting a VRS Español Convo account to use VRS Español.

Written by Karina Pedersen
Updated over a week ago

Step-by-Step guide for macOS/Windows users to register for Spanish Number.

Visual instructions for getting a VRS Español Convo account to use VRS Español.

Written by Karina Pedersen
Updated over a week ago

Convo for iOS Troubleshooting Guide

Quick guide and troubleshooting steps for the newest iOS update.

Written by Steven Rosner
Updated over a week ago

Network / Firewall issues

Firewall - Troubleshooting Tips

Resolve your firewall issues.

Written by Vanessa Scarna
Updated over a week ago

Help! I have T-Mobile for my iPhone/iPad and Convo is not working on LTE.

There is an easy and quick fix to this.

Written by Tamara Suiter
Updated over a week ago

Convo on iOS

Why can't I install Convo on my iPhone or iPad?

There are few ways to resolve installation issues.

Written by Vanessa Scarna
Updated over a week ago

Why can't I log in Convo on iOS?

There are few ways to resolve login issues on your iPhone or iPad.

Written by Vanessa Scarna
Updated over a week ago

Why am I not getting call notifications on Convo iOS?

There are three solutions you can try.

Written by Vanessa Scarna
Updated over a week ago

How do I update my Convo app on iOS?

And where to find your app's current version number.

Written by Leila Hanaumi
Updated over a week ago

I'm seeing a black screen when I try to make calls. How can I fix this?

Five different ways to resolve the black screen issue for Convo on iOS.

Written by Vanessa Scarna
Updated over a week ago

Convo on Android

How do I install/uninstall Convo on my Android?

Go to Google Play Store.

Written by Steven Rosner
Updated over a week ago

How do I get notified of incoming calls on my Android?

Turn on your notifications for Convo.

Written by Leila Hanaumi
Updated over a week ago

Why can't I log in Convo on Android?

There are a few ways to resolve login issues on your Android.

Written by Joshua Clegg
Updated over a week ago

Convo on macOS

Why can't I download or install Convo for macOS?

Learn how to resolve Convo installation issues on your Mac.

Written by Vanessa Scarna
Updated over a week ago

Why can't I log in Convo on macOS?

There are a few ways to resolve login issues.

Written by Vanessa Scarna
Updated over a week ago

How will I know I am getting a call on my Mac?

Never miss a call.

Written by Vanessa Scarna
Updated over a week ago

I'm seeing a black screen when I try to make calls. How can I fix this?

Quick steps on resolving black screen on Convo for macOS.

Written by Vanessa Scarna
Updated over a week ago

My webcam is not working with Convo on my Mac. Now what?

Steps on resolving webcam issues.

Written by Vanessa Scarna
Updated over a week ago

Convo on Windows

Why can't I install Convo on Windows?

There are several reasons why you might not be able to install for Windows 7 or later.

Written by Joshua Clegg
Updated over a week ago

Why can't I log in Convo on Windows?

It could be your login information or WiFi settings.

Written by Joshua Clegg
Updated over a week ago

What do I do if I see "Audio Only" on Convo for Windows?

There's a good chance it's a firewall issue.

Written by Joshua Clegg
Updated over a week ago

Convo Lights

How can I set up Convo Lights?

Quick and easy steps on setting up your Convo Lights.

Written by Vanessa Scarna
Updated over a week ago

How can I customize my Convo Lights?

A quick guide to configuring your Convo Lights.

Written by Support
Updated over a week ago

Convo Lights - Technical FAQs

Frequently asked questions about using Convo Lights with Philips Hue.

Written by Support
Updated over a week ago