Troubleshooting

Check out our visual and clear guides on solving technical issues with Convo products.

28 articles in this collection
Written by Karina Pedersen, Jess Thurber, and Convo

Convo on iOS

Troubleshooting: Could Not Connect

Did you get a "Could not connect the call" or "Unable to contact the Server" error? Here's how to fix them.

Written by Convo
Updated over a week ago

Troubleshooting Guide: Convo for iOS

Quick guide and troubleshooting steps for iOS.

Written by Jess Thurber
Updated over a week ago

Why can't I install Convo on my iPhone or iPad?

There are few ways to resolve installation issues.

Written by Karina Pedersen
Updated over a week ago

Why can't I log in to Convo on iOS?

There are few ways to resolve login issues on your iPhone or iPad.

Written by Karina Pedersen
Updated over a week ago

I'm seeing a black screen when I try to make calls. How can I fix this?

Five different ways to resolve the black screen issue for Convo on iOS.

Written by Karina Pedersen
Updated over a week ago

Why am I not getting call notifications on Convo iOS?

There are three solutions you can try.

Written by Karina Pedersen
Updated over a week ago

How do I update my Convo app on iOS?

And where to find your app's current version number.

Written by Jess Thurber
Updated over a week ago

Convo on macOS

Why can't I download or install Convo for macOS?

Learn how to resolve Convo installation issues on your Mac.

Written by Jess Thurber
Updated over a week ago

Why can't I log in to Convo for macOS?

There are a few ways to resolve login issues on Convo for macOS.

Written by Jess Thurber
Updated over a week ago

How will I know I am getting a call on my Mac?

Follow these steps and never miss a call.

Written by Karina Pedersen
Updated over a week ago

I'm seeing a black screen when I try to make calls. How can I fix this?

Quick steps on resolving black screen on Convo for macOS.

Written by Karina Pedersen
Updated over a week ago

My webcam is not working with Convo on my Mac. Now what?

Steps on resolving webcam issues.

Written by Karina Pedersen
Updated over a week ago

Convo on Android

How do I install/uninstall Convo on my Android?

Go to Google Play Store.

Written by Karina Pedersen
Updated over a week ago

How do I get notified of incoming calls on my Android?

Turn on your notifications for Convo.

Written by Karina Pedersen
Updated over a week ago

Why can't I log in to Convo on Android?

There are a few ways to resolve login issues on your Android.

Written by Karina Pedersen
Updated over a week ago

Convo on Windows

Why can't I install Convo for Windows?

There are several reasons why you might not be able to install for Windows 7 or later.

Written by Karina Pedersen
Updated over a week ago

Why can't I log in Convo for Windows?

It could be your login information or WiFi settings.

Written by Karina Pedersen
Updated over a week ago

What do I do if I see "Audio Only" on Convo for Windows?

There's a good chance it's a firewall issue.

Written by Karina Pedersen
Updated over a week ago

Convo Lights

How can I set up Convo Lights?

Quick and easy steps for setting up your Convo Lights.

Written by Karina Pedersen
Updated over a week ago

How can I customize my Convo Lights?

A quick guide to configuring your Convo Lights.

Written by Karina Pedersen
Updated over a week ago

Convo Lights

Frequently asked questions about using Convo Lights with Philips Hue.

Written by Karina Pedersen
Updated over a week ago

Network / Firewall issues

Troubleshooting Tips: Firewall

Tips on resolving your firewall issues.

Written by Karina Pedersen
Updated over a week ago

Troubleshooting Tips: Video quality issues

Written by Convo
Updated over a week ago

Help! I have T-Mobile for my iPhone/iPad and Convo is not working on LTE.

There is an easy and quick fix to this.

Written by Karina Pedersen
Updated over a week ago

General

How to set up and use VRS preferences

Learn how to make your call easier than ever!

Written by Karina Pedersen
Updated over a week ago

Step-by-Step guide for Android/iOS users to register for VRS Español

Instructions for getting a VRS Español Convo account so you can use VRS Español.

Written by Karina Pedersen
Updated over a week ago

Step-by-Step Guide for macOS/Windows users to register for VRS Español.

Instructions for getting a VRS Español Convo account so you can use VRS Español.

Written by Karina Pedersen
Updated over a week ago

Convo Passport: Troubleshooting

Here's how to resolve potential scenarios

Written by Convo
Updated over a week ago