Convo

Karina Pedersen

Check out our visual and clear guides on solving technical issues with Convo products.

Troubleshooting

Did you get a "Could not connect the call" or "Unable to contact the Server" error? Here's how to fix them.

Troubleshooting: Could Not Connect

Quick guide and troubleshooting steps for iOS.

Troubleshooting Guide: Convo for iOS

There are few ways to resolve installation issues.

Why can't I install Convo on my iPhone or iPad?

There are few ways to resolve login issues on your iPhone or iPad.

Why can't I log in to Convo on iOS?

Five different ways to resolve the black screen issue for Convo on iOS.

I'm seeing a black screen when I try to make calls. How can I fix this?

Why am I not getting call notifications on Convo iOS?

Convo on iOS

Learn how to resolve Convo installation issues on your Mac.

Why can't I download or install Convo for macOS?

There are a few ways to resolve login issues on Convo for macOS.

Why can't I log in to Convo for macOS?

Follow these steps and never miss a call.

How will I know I am getting a call on my Mac?

Quick steps on resolving black screen on Convo for macOS.

My webcam is not working with Convo on my Mac. Now what?

Convo on macOS

How do I install/uninstall Convo VRS on my Android device?

How do I get notified of incoming calls on my Android?

There are a few ways to resolve login issues on your Android.

Why can't I log in to Convo on Android?

Convo on Android

There are several reasons why you might not be able to install for Windows 7 or later.

Why can't I install Convo for Windows?

It could be your login information or WiFi settings.

Why can't I log in Convo for Windows?

Convo on Windows

How can I mute Voice Call Over (VCO) while using Google Live Caption?

Convo Link

Troubleshooting Tips: Firewall

Troubleshooting Tips: Video quality issues

Help! I have T-Mobile for my iPhone/iPad and Convo is not working on LTE.

Network / Firewall issues

Learn how to make your call easier than ever!

How to set up and use VRS preferences

Instructions for getting a VRS Español Convo account so you can use VRS Español.

Step-by-Step guide for Android/iOS users to register for VRS Español

Step-by-Step Guide for macOS/Windows users to register for VRS Español.

Here's how to resolve potential scenarios

Convo Passport: Troubleshooting

General 

Find answers and get help from Intercom Support and Community Experts

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