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Convo VRS FAQs
Troubleshooting
Troubleshooting
Check out our visual and clear guides on solving technical issues with Convo products.
By Convo and 1 other
2 authors
24 articles
Convo on iOS
Troubleshooting: Could Not Connect
Troubleshooting Guide: Convo for iOS
Why can't I install Convo on my iPhone or iPad?
Why can't I log in to Convo on iOS?
I'm seeing a black screen when I try to make calls. How can I fix this?
Why am I not getting call notifications on Convo iOS?
Convo on macOS
Why can't I download or install Convo for macOS?
Why can't I log in to Convo for macOS?
How will I know I am getting a call on my Mac?
I'm seeing a black screen when I try to make calls. How can I fix this?
My webcam is not working with Convo on my Mac. Now what?
Convo on Android
How do I install/uninstall Convo VRS on my Android device?
How do I get notified of incoming calls on my Android?
Why can't I log in to Convo on Android?
Convo on Windows
Why can't I install Convo for Windows?
Why can't I log in Convo for Windows?
Convo Link
How can I mute Voice Call Over (VCO) while using Google Live Caption?
Network / Firewall issues
Troubleshooting Tips: Firewall
Troubleshooting Tips: Video quality issues
Help! I have T-Mobile for my iPhone/iPad and Convo is not working on LTE.
General
How to set up and use VRS preferences
Step-by-Step guide for Android/iOS users to register for VRS Español
Step-by-Step Guide for macOS/Windows users to register for VRS Español.
Convo Passport: Troubleshooting
