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Troubleshooting
Troubleshooting
Check out our visual and clear guides on solving technical issues with Convo products.
28 articles in this collection
Written by
Karina Pedersen,
Jess Thurber,
and
Convo
Convo on iOS
Troubleshooting: Could Not Connect
Did you get a "Could not connect the call" or "Unable to contact the Server" error? Here's how to fix them.
Written by
Convo
Updated over a week ago
Troubleshooting Guide: Convo for iOS
Quick guide and troubleshooting steps for iOS.
Written by
Jess Thurber
Updated over a week ago
Why can't I install Convo on my iPhone or iPad?
There are few ways to resolve installation issues.
Written by
Karina Pedersen
Updated over a week ago
Why can't I log in to Convo on iOS?
There are few ways to resolve login issues on your iPhone or iPad.
Written by
Karina Pedersen
Updated over a week ago
I'm seeing a black screen when I try to make calls. How can I fix this?
Five different ways to resolve the black screen issue for Convo on iOS.
Written by
Karina Pedersen
Updated over a week ago
Why am I not getting call notifications on Convo iOS?
There are three solutions you can try.
Written by
Karina Pedersen
Updated over a week ago
How do I update my Convo app on iOS?
And where to find your app's current version number.
Written by
Jess Thurber
Updated over a week ago
Convo on macOS
Why can't I download or install Convo for macOS?
Learn how to resolve Convo installation issues on your Mac.
Written by
Jess Thurber
Updated over a week ago
Why can't I log in to Convo for macOS?
There are a few ways to resolve login issues on Convo for macOS.
Written by
Jess Thurber
Updated over a week ago
How will I know I am getting a call on my Mac?
Follow these steps and never miss a call.
Written by
Karina Pedersen
Updated over a week ago
I'm seeing a black screen when I try to make calls. How can I fix this?
Quick steps on resolving black screen on Convo for macOS.
Written by
Karina Pedersen
Updated over a week ago
My webcam is not working with Convo on my Mac. Now what?
Steps on resolving webcam issues.
Written by
Karina Pedersen
Updated over a week ago
Convo on Android
How do I install/uninstall Convo on my Android?
Go to Google Play Store.
Written by
Karina Pedersen
Updated over a week ago
How do I get notified of incoming calls on my Android?
Turn on your notifications for Convo.
Written by
Karina Pedersen
Updated over a week ago
Why can't I log in to Convo on Android?
There are a few ways to resolve login issues on your Android.
Written by
Karina Pedersen
Updated over a week ago
Convo on Windows
Why can't I install Convo for Windows?
There are several reasons why you might not be able to install for Windows 7 or later.
Written by
Karina Pedersen
Updated over a week ago
Why can't I log in Convo for Windows?
It could be your login information or WiFi settings.
Written by
Karina Pedersen
Updated over a week ago
What do I do if I see "Audio Only" on Convo for Windows?
There's a good chance it's a firewall issue.
Written by
Karina Pedersen
Updated over a week ago
Convo Lights
How can I set up Convo Lights?
Quick and easy steps for setting up your Convo Lights.
Written by
Karina Pedersen
Updated over a week ago
How can I customize my Convo Lights?
A quick guide to configuring your Convo Lights.
Written by
Karina Pedersen
Updated over a week ago
Convo Lights
Frequently asked questions about using Convo Lights with Philips Hue.
Written by
Karina Pedersen
Updated over a week ago
Network / Firewall issues
Troubleshooting Tips: Firewall
Tips on resolving your firewall issues.
Written by
Karina Pedersen
Updated over a week ago
Troubleshooting Tips: Video quality issues
Written by
Convo
Updated over a week ago
Help! I have T-Mobile for my iPhone/iPad and Convo is not working on LTE.
There is an easy and quick fix to this.
Written by
Karina Pedersen
Updated over a week ago
General
How to set up and use VRS preferences
Learn how to make your call easier than ever!
Written by
Karina Pedersen
Updated over a week ago
Step-by-Step guide for Android/iOS users to register for VRS Español
Instructions for getting a VRS Español Convo account so you can use VRS Español.
Written by
Karina Pedersen
Updated over a week ago
Step-by-Step Guide for macOS/Windows users to register for VRS Español.
Instructions for getting a VRS Español Convo account so you can use VRS Español.
Written by
Karina Pedersen
Updated over a week ago
Convo Passport: Troubleshooting
Here's how to resolve potential scenarios
Written by
Convo
Updated over a week ago