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What is FCC's User Registration Database (URD)?
What is FCC's User Registration Database (URD)?

More information on the URD process.

Karina Pedersen avatar
Written by Karina Pedersen
Updated this week

In 2013, the FCC issued a Report and Order directing the establishment of the Telecommunications Relay Service User Registration Database (TRS-URD). The TRS-URD is a safeguard to protect the Video Relay Service (VRS) program from fraud, waste and abuse so that people who legitimately need to use the service can continue to receive service.


What if I’m not in the User Registration Database (URD)?

All customers must be in the URD to make calls. Customers who are not in the URD may not be able to make any calls. If you don’t provide the necessary information, your services will be put on hold.


What if I have a few numbers with more than one VRS provider?

If other VRS providers need your information, they will contact you.


I don’t have a SSN (or don’t want to share my SSN).

The last four digits of your SSN are required to register for a VRS number in the United States.


What will my VRS provider and the TRS-URD administrator do with my information?

VRS providers, the TRS Fund administrator, and the Commission are all required to maintain the confidentiality of your personal data. After your identity is verified in the TRS-URD, the TRS-URD administrator will securely discard the last 4 digits of your Social Security number, and it will not be stored in the TRS-URD.


Where can I get more information on the URD process?

For more information, please visit FCC’s webpage here. If you have any questions, you can call the FCC’s ASL Consumer Support Line at 844-432-2275 (VP).

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