In 2013, the FCC issued a Report and Order directing the establishment of the Telecommunications Relay Service User Registration Database (TRS-URD). The TRS-URD is a safeguard to protect the Video Relay Service (VRS) program from fraud, waste and abuse so that people who legitimately need to use the service can continue to receive service.

More info here: FCC Consumer Guide: Video Relay Services.


What if I’m not in the User Registration Database (URD)?

All customers must be in the URD to make calls. Customers who are not in the URD may not be able to make any calls. If you don’t provide the necessary information, your services will be put on hold.


What if I have a few numbers with more than one VRS provider?

If other VRS providers need your information, they will contact you.


I don’t have a SSN (or don’t want to share my SSN), can I provide alternative documentation?

Yes, you can. Below is a list of FCC-approved alternative documentation:

  • Unexpired driver’s license

  • Birth certificate

  • Current income statement from an employer, paycheck stub, or W2

  • Prior year’s state, federal or Tribal tax return

  • Certificate of Naturalization or Certificate of U.S. Citizenship

  • Unexpired Permanent Resident Card or unexpired Permanent Resident Alien Card

  • Unexpired United States government, military, or state issued ID

  • Employer provided work ID or employee ID

  • Unexpired passport

  • Unexpired health insurance card

  • Military discharge documentation

  • Government assistance program documents which include the individual’s name and date of birth

  • Unemployment/worker’s compensation statement of benefits


What will my VRS provider and the TRS-URD administrator do with my information?

VRS providers, the TRS Fund administrator, and the Commission are all required to maintain the confidentiality of your personal data. After your identity is verified in the TRS-URD, the TRS-URD administrator will securely discard the last 4 digits of your Social Security number, and it will not be stored in the TRS-URD. See video in ASL here.


Where can I get more information on the URD process?

For more information, please visit FCC’s webpage here. If you have any questions, you can call the FCC’s ASL Consumer Support Line at 844-432-2275 (VP).

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