We work with all VRS providers to ensure interoperability.
"What is interoperability?"
Interoperability is the ability to call other video relay providers' products smoothly without any technical issues. From time to time, there may be an interoperability issue. This may be due to new updates within the industry. We work hard and continue to test with other engineers in the VRS industry to ensure that those issues are resolved quickly. Anytime you notice an interoperability issue, please contact our support team.
"How does your team test interoperability?"
All of our products—developed and designed by our excellent team of engineers and designers—are always tested before release. Our apps are set up in development phases from alpha to beta and then released. The purpose of the alpha and beta stages is to improve the quality of the app by integrating feedback from alpha and beta users, and capture and fix all bugs reported ensuring release readiness. We also work with users in the community to identify any possible interoperability issues during the beta phase.
Twice a year, Convo participates in interoperability testing conferences with other providers.