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How can I close my Convo account or remove my Convo number?

Convo avatar
Written by Convo
Updated over 10 months ago

Not interested in using your Convo phone number anymore and want it removed? No problem. Here's how to do it:

Please copy and paste the message below into an email and fill in your information:

"I, [your first & last name], give Convo permission to remove my Convo phone number, [insert your Convo number] associated with my email address [insert your email address]."

Send your email to support@convorelay.com. Or if you prefer to do this in ASL, Visit our Support page. There, you can:

  • Click the Widget on the bottom-right corner of the Support page.

    • During Live Support hours (Mondays-Fridays 8am-6pm CT), you can Video Call (or Live Chat) with Support.

    • When Live Support is closed, you can leave a Video Message (or a Chat Message), and we'll contact you during open hours.

We'll miss you, but thank you for the opportunity to serve you.

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