Sometimes the reason behind installation issues is because you have an older version of the Convo app on your computer. In order to install the new app, you will need to delete and reinstall the app.

NOTE: Deleting the old app is required because this new app is running on a brand-new engine. But don't worry! Future updates will not require you to remove our app. 😊

1. Click on the Finder icon on the dock. A window will open.

2. On the left side, click on Applications. Find the Convo app. Click and drag the app to the Trash. 

3. Download our latest version and try again. 

1. If you are unable to find the Applications folder, you can click your mouse anywhere on your desktop.

2. Select Go > Applications from the top bar.

3. Click and drag Convo to the Trash. 

4. Download our latest version and try again. 

If you are unable to get to our download page, make sure that the device is connected to WiFi or by Ethernet. 

If you are on WiFi, try Ethernet and vice versa. If one works but the other does not, it could be a device or network issue. You can also test by going to a different website like cnn.com. If the website opens fine, then your internet is fine.
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You can also try to download our app when you are in a different location to see if that works.

1. Go to Apple () > System Preferences > Security and Privacy. 

2. Click Open Anyway to complete the installation.

Are you at a workplace, public library, or hospital? Oftentimes, those types of locations have firewalls. If you are at work, please contact us to get firewall information. You can also try again at home.

If you are still unable to resolve the issue, there are two things you can do:

Or if you prefer, send us an e-mail at support@convorelay.com or call (510) 629-5622.