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I'm seeing a black screen when I try to make calls. How can I fix this?

Five different ways to resolve the black screen issue for Convo on iOS.

Karina Pedersen avatar
Written by Karina Pedersen
Updated over 7 months ago

1. Check camera settings by going to: Settings > Convo > Camera. Make sure the button is green.

2. Quit Convo Mobile by double-clicking the home button then swiping up on Convo Mobile. This disables notifications until you reopen the app.

3. Restart the phone.
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4. Uninstall then reinstall Convo on iOS if all else fails.

5. Try switching to LTE or WiFi. Depending on where you are and what you're using, there may be a firewall. If this is happening at your workplace, please contact us to get firewall information. 

Still not working?

If you are still unable to resolve the issue, we'd be happy to help. Here's how to contact us:

  1. Fill out our form and select "Share Feedback" on the form under the question "How can we help?".

  2. Email support@convorelay.com.

  3. Or connect with us here. (Hours: Mon - Fri: 8 am - 6 pm CT).

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