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I'm seeing a black screen when I try to make calls. How can I fix this?

I'm seeing a black screen when I try to make calls. How can I fix this?

Five different ways to resolve the black screen issue for Convo on iOS.
Karina Pedersen avatar
Written by Karina Pedersen. Updated over a week ago

1. Check camera settings by going to: Settings > Convo > Camera. Make sure the button is green.

2. Quit Convo Mobile by double-clicking the home button then swiping up on Convo Mobile. This disables notifications until you reopen the app.

3. Restart the phone.

4. Uninstall then reinstall Convo on iOS if all else fails.

5. Try switching to LTE or WiFi. Depending on where you are and what you're using, there may be a firewall. If this is happening at your workplace, please contact us to get firewall information. 

Still not working?

If you are still unable to resolve the issue, there are two things you can do:

  1. Check our Help Center. (We have many useful articles!)

  2. Click on the chat icon on the bottom-right to start a conversation.

Or if you prefer, send us an e-mail at support@convorelay.com or call (510) 629-5622.

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