All Collections
Convo on iOS
Why can't I install Convo on my iPhone or iPad?
Why can't I install Convo on my iPhone or iPad?

There are few ways to resolve installation issues.

Karina Pedersen avatar
Written by Karina Pedersen
Updated over a week ago

Solution #1

Restarting is the go-to for troubleshooting. Please restart your device and try again. 

If this does not work, try the next solution.

Solution #2

Check different Network connection troubleshooting

  • Make sure your device is connected to WiFi or LTE. 

If you were on WiFi, try LTE and vice versa. If one works but another does not, it could be a device issue or a network issue.

  • How many bars are on your internet connection - if there are only 1 or 2 bars, your download may not work.

  • Do you have Wifi Assist on?  This means that while you are on LTE but in a weak area, your wifi in the background, may be taking over and if there is a wifi issue, it will not let you download. 

  • Go to setting-Cellular- Wifi Assist (on the very bottom). Make sure it is turned off. 

  • Do you have the App store enabled to use in LTE? If your App Store is turned off to use in LTE, you will not be able to download.

  • Where are you trying to download - Are you at home or at a public location?  It is not uncommon to have a firewall at public locations which prevent you from downloading any app. 

If you are connected by LTE, your carrier must be one of the big four: 

  • Verizon

  • AT&T

  • Sprint

  • T-Mobile

Solution #3

Check if your device's operating system version is the most current version. 

Go to Settings > General > Software Update.

(The version shown in the GIF might not be up to date.)

I tried everything and nothing changed. Now what?

If you are still unable to resolve the issue, there are two things you can do:

  1. Check our Help Center. (We have many useful articles!)

  2. Click on the chat icon on the bottom-right to start a conversation.

Or if you prefer, send us an e-mail at or call (510) 629-5622.

Did this answer your question?