To resolve login issues, please follow the steps below:
Check and see if your login information is correct. You can check by logging in to your Convo account.
Make sure your device is connected to WiFi or LTE. (If you were on WiFi, try LTE and vice versa. If one works but another does not, it could be a device issue or a network issue.)
If you are connected by LTE, your carrier must be one of the big four: Verizon, AT&T, Sprint, or T-Mobile.
If you are using T-Mobile, T-Mobile released a new network fix that will allow you to log in.
Quit by double-pressing the home button then swiping up the Convo iOS app (you are also encouraged to kill all other apps as well).
Still can't log in? Try uninstalling and reinstalling Convo iOS, and try logging in again.
Make sure you are installing the correct Convo Mobile app.
I tried everything and nothing changed. Now what?
If you are still unable to resolve the issue, there are two things you can do:
Check our Help Center. (We have many useful articles!)
Click on the chat icon on the bottom-right to start a conversation.
Or connect with us here. (Hours: Mon - Fri: 8 am - 6 pm CT).
Or if you prefer, send us an e-mail at support@convorelay.com.