If you are not getting notifications of incoming calls on your phone, there are a few things you can try.
Solution #1
Go to Settings > Notifications > Convo and make sure all notifications are on.
IMPORTANT: The sound must be turned on. It is Apple's way of sending notifications as each "ring" comes in. If the sound is off, you will not get any incoming notifications.
Solution #2
If all of your notifications are on and you're still not receiving notifications, the next step is to restart your phone.
Solution #3
Make sure you have the latest version of Convo iOS.
If the restart didn't work, go ahead and delete the app, and then reinstall.
I tried everything and nothing changed. Now what?
If you are still unable to resolve the issue, there are two things you can do:
Check our Help Center. (We have many useful articles!)
Click on the chat icon on the bottom-right to start a conversation.
Or connect with us here. (Hours: Mon - Fri: 8 am - 6 pm CT).
Or if you prefer, send us an e-mail at support@convorelay.com.