Getting Started
Q: What is Convo Now?
A: Convo Now is an on-demand interpreting app for in-person conversations. It’s built for Deaf and hard-of-hearing users who want quick, seamless access to interpreters — anywhere, anytime.
Q: How do I sign up for Convo Now?
A: For the Deaf/HH community, go here to sign up. If you are not deaf or you're a business owner who wants to learn more, start here.
Q: Do I need a Convo VRS account to use Convo Now?
A: Not at all. You don’t need a Convo VRS number to start with Convo Now — just sign up here.
Q: Why am I still seeing the spinning wheel, even though I should be next? It feels like it's been a very long time.
A: Sometimes the request doesn’t go through. The quickest fix is to end your request and start a new one. If it keeps happening, please contact Support and we’ll be happy to help.
Q: Is Convo Now free to use?
A: Yes. You get 20 complimentary minutes every month. No charge to you. If you need more minutes, our team can work with you on next steps.
Q: When will my complimentary 20 monthly minutes reload?
A: Your minutes reload automatically every month on your original activation date.
App & Access
Q: Is Convo Now part of the Convo app?
A: Convo Now is a new, separate app. You’ll need to download it from the Apple App Store, Google Play, or access it via web.
Q: Where can I download the Convo Now app?
A: You’ll find it on the Apple App Store, Google Play, and the Web. To create your Convo Now account, start here.
Q: I downloaded the app, but I can’t log in.
A: Convo Now and Convo VRS are two separate apps with different accounts. If you try using your Convo VRS login, it won’t work here. Make sure you sign in with the account you created for Convo Now. If you’re still having trouble, follow this support guide or connect with our team — we’re here to help.
Q: Why am I stuck in Confirmation and Password Reset?
A: Your account may already be activated. Follow the steps in this support guide to move forward.
Q: Where can Convo Now be used?
A: Anywhere with a solid Wi-Fi or cellular connection. That includes:
Family meals
Workplaces
Vet appointments
Banks & Credit Unions
Auto mechanic shops
Q: Can I use Convo Now anywhere in the world?
A: Yes! As long as you’ve got a strong connection, Convo Now works worldwide on your phone or laptop.
Q: What are Convo Now's service hours?
A: 24/7 — always on.
Using Convo Now
Q: What's the difference between Convo Now and Convo VRS?
A: Convo Now is for in-person conversations. Convo VRS is for phone calls. Both use different apps.
Q: Can I use Convo Now on Zoom or any other video conferencing platform?
A: Yes! Here's how.
Q: Will my conversation be cut off if I exceed 20 minutes?
A: No, the conversation won’t be interrupted. But you won’t be able to start another one until your minutes reload or you connect with our team.
Q: Who pays for this? Is it really free?
A: Yes, your first 20 minutes are complimentary. We believe the cost of access shouldn’t fall on the Deaf/HH community. We’re here to make every step easier.
New Feature: Connect Audio
Q: Will Convo charge to use this feature?
A: Nope. Connect Audio is included in your Convo Now plan.
Q: Will the hearing person have to sign up or download anything?
A: No. They just scan the QR code on your screen and give permission to use their phone’s mic and speaker. That’s it.
Q: Will this solve all audio issues?
A: It won’t solve everything — but it helps a lot with:
Noisy spaces
Weak phone speakers
Covered speakers
Bluetooth or audio routing issues
Setting the phone on a surface in a way that covers the phone’s speakers
Q: Will Connect Audio be available to use before I get an interpreter?
A: No — it only starts once the interpreter joins the session.