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Why am I stuck in Activation/Password Reset?
Why am I stuck in Activation/Password Reset?
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Written by Convo
Updated over a week ago

Our apologies; as we are in a pilot program, we acknowledge that some areas require improvement. Here's a couple of quick solutions to help you out.

1. It's highly likely that you are already activated. Please go to Convo Pilot on the web or on mobile (iOS or Android) and click "forgot password" to reset your password. You should then receive another email to initiate the password reset process. With your new password, you will be able to use Convo Pilot!

2. Please check your spam folder if you have not received an activation or password reset email in your inbox.

3. When you land on a webpage to reset your password, it asks for your email address not your new password. Our apologizes for confused language!

If you are still having trouble with ether one, please reach out to us via live chat or email at

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