All Collections
Our Solutions & Features
Convo Now
Why am I stuck in Activation/Password Reset?
Why am I stuck in Activation/Password Reset?
Convo avatar
Written by Convo
Updated over a week ago

Currently, the app is in a testing stage and we recognize that some areas require improvement. Here's a couple of quick solutions to help you out:
1. It's highly likely that your account is already activated. Please visit this page or open the Convo Now app on mobile (if you need to download again: Android | iOS) and click on "Forgot Password?" to reset your password. After that, you will get another email to reset your password.

2. Please check your spam folder if you have not received an activation or password reset email from us.

3. When you go to reset your password on the webpage, it asks for your email address, not your new password.

Still having trouble? Please reach out via live chat or email us at

Did this answer your question?