If you experience the following with your Convo app:
Inability to make outbound calls or receive inbound calls
"Audio Only" screen pops up
It is likely due to a firewall blocking your Convo app within your network system.
Your network system settings may need to be configured to enable incoming and outgoing connections for Convo.
What can I do to fix this?
If you are still unable to resolve the issue, contact us and we'd be happy to help:
Fill out our form and select "Share Feedback" on the form under the question "How can we help?".
Email support@convorelay.com.
Or VP us at (510) 629-5622 (Hours: Mon - Fri: 8 am - 6 pm CT).
Or if you prefer, send us an e-mail at support@convorelay.com or call (510) 629-5622.