If you experience the following with your Convo app:
Inability to make outbound calls or receive inbound calls
"Audio Only" screen pops up
It is likely due to a firewall blocking your Convo app within your network system.
Your network system settings may need to be configured to enable incoming and outgoing connections for Convo.
What can I do to fix this?
If you are still unable to resolve the issue, there are two things you can do:
Check our Help Center. (We have many useful articles!)
Click on the chat icon on the bottom-right to start a conversation.
Or if you prefer, send us an e-mail at firstname.lastname@example.org or call (510) 629-5622.