If you experience the following with your Convo app:

  • Inability to make outbound calls or receive inbound calls

  • "Audio Only" screen pops up

It is likely due to a firewall blocking your Convo app within your network system. 

Your network system settings may need to be configured to enable incoming and outgoing connections for Convo. 

What can I do to fix this?

If you are still unable to resolve the issue, there are two things you can do:

  1. Check our Help Center. (We have many useful articles!)

  2. Click on the chat icon on the bottom-right to start a conversation.

Or if you prefer, send us an e-mail at support@convorelay.com or call (510) 629-5622.

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