How to install
Want Convo on your Android device? Great! Tap below to download the app:
Next, you'll see this. Go ahead and tap Download.
Your device will caution you that the file might be harmful, which a normal warning for Android software not published at Google's Play Store. The file is safe to download. Tap "Download anyway" to download our app.
You're done downloading! Next, tap Open.
Next, tap Install to install the app.
Next, tap Open to run the Convo VRS app.
You're in! Next, tap Enable Video Access, Enable Storage Access, and Enable Microphone Access to allow the app to function normally.
You're almost there! Next, tap Allow to allow the app to send you call notifications.
You're ready to login! Login with your Convo VRS number and password.
How to uninstall
In some situations, you may want to uninstall the Convo app and then reinstall it (such as the app not updating properly). Worry not, this process is easy, too!
Go to the Convo VRS app icon on your device. Hold the icon until you see the option to Uninstall. Then tap Uninstall.
Tap OK.
Your Convo app is now uninstalled.
NOTE: If you are experiencing bugs with the Convo app, we may ask you what version of the app you currently have. You can find the version number on the bottom when you open up the Convo app:
I tried everything and nothing changed. Now what?
If you are still unable to resolve the issue, there are three things you can do:
Visit our Support page. There, you can:
Fill out the "Have feedback? Got issues?" form.
Click the Widget on the bottom-right corner of the Support page.
During Live Support hours (Mondays-Fridays 8am-6pm CT), you can Video Call or Live Chat with Support.
When Live Support is closed, you can leave a Video Message or a Chat Message, and we'll contact you during open hours.
Email support@convorelay.com.