1. Check camera settings by going to: Settings > Convo > Camera. Make sure the button is green.
2. Quit Convo Mobile by double-clicking the home button then swiping up on Convo Mobile. This disables notifications until you reopen the app.
3. Restart the phone.
4. Uninstall then reinstall Convo on iOS if all else fails.
5. Try switching to LTE or WiFi. Depending on where you are and what you're using, there may be a firewall. If this is happening at your workplace, please contact us to get firewall information.
Still not working?
If the above steps do not work or you need firewall information for your workplace, you can click on the green icon at the bottom-right corner of our website to start a live chat with our team.
You can also send an email to firstname.lastname@example.org.