Apple released the latest version of the iOS platform, version 10.3, and it has come to our attention that T-Mobile customers will not be able to log into Convo iOS while on the LTE network. This issue does not affect your ability to use Convo iOS on WiFi. 

There's a quick and easy fix! Follow the steps below:

Step 1: Force quit Convo Mobile by double-tapping the home button and swiping up on Convo Mobile. 

Step 2: Click on this link, this will open a new page on your iPhone's browser. (Be sure to use it in Safari. It will not work in Chrome or Firefox browsers).

Step 3: On the new page, press Install.

Step 4: Enter your passcode (if you have one enabled)

Step 5: Press Install again to proceed with the installation.
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Step 6: Press Install at the bottom of the screen to confirm the installation.
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Step 7: Once installation is complete, press Done at the top-right corner of the screen.
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Step 8: Open your Convo Mobile, you should be able to log in just fine! 

Step 9: If not, try restarting your iPhone/iPad (power off then back on, not sleep mode) after doing all these steps.
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If you are still unable to resolve the issue, there are two things you can do:

Or if you prefer, send us an e-mail at support@convorelay.com or call (510) 629-5622.