There are several possible reasons why you might find yourself not being able to install Convo on Windows:

  • Windows is not updated 
  • Admin privileges
  • Network issue
  • Software issue

You'll occasionally run into an error when installing software on Windows. The installer may report an error code, say it's unable to write to a folder, or even silently fail. You'll need to resolve the problem so you can install the software.

Windows is not updated

Windows Update is sometimes underestimated as a cornerstone of your system's integrity and security. Microsoft regularly delivers security patches, hotfixes, and software updates through Window Update, and so if this service stops running or is turned off, then Windows can become vulnerable to bugs and security holes. 

Click here for a quick Windows Update FAQ.

Admin privileges

Most Windows software needs to be installed with admin privileges. Whenever you install a program you'll see a pop-up window and will need to grant permission to download the Convo app on your computer.

Click below for instructions on managing your User Account Control (UAC) settings:

Windows 10
Windows 8
Windows 7

For Deaf Professionals

If you are at your workplace, the IT person is usually the one who has admin privileges to your work computer. If this is the case, check with your IT department to get this issue resolved.

Network issue

Click here for Windows network solutions.

Software issue

First, do a clean uninstall of an older Convo Desktop version from your computer. This may require you to restart your computer after you are done with the uninstallation. 

Go here to download the latest Convo app for Windows 7 or later:

Further assistance

If you need help with installing your Convo app, please go ahead and contact us, and we'll work through this with you! Go to the bottom-right corner of our website to start a live chat with our team. 

You can also send an email to support@convorelay.com.

Did this answer your question?