If you experience both of the following with your Convo app:

  • Inability to make outbound calls or receive inbound calls
  • "Audio Only" screen pops up

It is likely due to the firewall blocking your Convo app within your network system. 

Your network system settings may need to be configured to enable incoming and outgoing connections for Convo. 

What can I do to fix this?

Contact us and we'll work through this with you! Go to the bottom-right corner of our website to start a live chat with our team. 

You can also send an email to support@convorelay.com.

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