If you are not getting notifications of incoming calls on your phone, there are a few things you can try. 

Solution #1

Go to Settings > Notifications > Convo and make sure all notifications are on.

IMPORTANT: Sound must be turned on. It is Apple's way of sending notifications as each "ring" comes in. If the sound is off, you will not get any incoming notifications.  

Solution #2

If all of your notifications are on and you're still not receiving notifications, the next step is to restart your phone. 

Solution #3

Make sure you have the latest version of Convo iOS

If the restart didn't work, go ahead and delete the app, and then reinstall. 

"I tried everything and nothing changed. Now what?"

If you still are unable to get call notifications for your Convo app, please get in touch with us. 

Go to our website and locate the green icon at the bottom-right.

Then click on the green icon to start a conversation!

Or, if you prefer to you can send an email to support@convorelay.com.

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