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Quick Start Guide for Convo Now (Mobile)
Quick Start Guide for Convo Now (Mobile)
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Written by Convo
Updated over a week ago

NOTE: Convo Now operates 24/7.

How to activate your Convo Now (CN) account

  1. Open the email from Convo with subject line: Activate your Convo Now Account.

  2. Tap on the Activate my Account button.

  3. Tap Set Password to set up your new password. (NOTE: if you have a Convo VRS account, that password is separate from Convo Now.)

  4. Enter your email address and click Submit.

  5. Open the 2nd email from Convo with subject line: Convo Now new password request.

  6. In the 2nd email, tap on Set password.

  7. Enter your new Convo Now password. Make sure it has 8 characters that includes:

    • One capital letter

    • One number

    • One special character



Install Convo Now on your mobile device

If you don’t have the Convo Now app, download it here: Android | iOS



Log into Convo Now on your mobile device

  1. Run the Convo Now app.

  2. Tap on the Log In button

  3. Allow your device access to the camera and microphone when asked.

  4. Enter your email address and Convo Now password.

  5. Choose between your Main account or Guest account.

    1. Main account: for using Convo Now with an interpreter.

    2. Guest account: for contacting Support.


Get an Interpreter

  1. When you need an interpreter, tap on the Get an interpreter button.

  2. You will see your position in the queue.

  3. You will shortly see your assigned interpreter's first name and number.

  4. Tap Join to connect immediately, or wait 5 seconds for the auto connection.

  5. Be sure your volume is set high enough for the hearing person to hear the interpreter.


Use text chat with interpreter

  1. If you need to share Zoom/Teams/Meet web URLs or need to text-chat with your interpreter, tap on Chat on the bottom left.

  2. When done, tap on the keyboard icon to return to normal view.

    To learn more about this feature, click here.


Mute microphone

Anytime the interpreter is on your screen, tap Mute to mute your speaker if desired.


To learn more about this feature, click here.


Turn on video privacy

Anytime the interpreter is on your screen, tap Video to turn off your video camera if desired.

To learn more about this feature, click here.


Turn off speaker

Anytime the interpreter is on your screen, tap Speaker to turn off your device's speaker if desired.

To learn more about this feature, click here.


Flip camera

Anytime the interpreter is on your screen, tap Flip to switch between your front or rear video cameras if desired.


End session with interpreter

When done, tap the red Hangup button.


Use account functions

  1. Tap the three horizontal lines ("burger" icon) on the top right side of the app.

  2. To see your usage history, tap Call History.

  3. To edit your personal information, tap Edit Profile. After making edits, click Update Profile.

  4. To change your password, tap Change Password.

  5. To check for app updates, tap Check For Update.

  6. To change settings or request deletion of your account, tap Settings.

    1. Note: LED flash notifications is currently disabled in the US market.

  7. To access the Help Center for Convo Now, tap Help.

  8. To logout, tap Logout.

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