The lights on my bridge are off. Why? What does it mean?
The lights on your bridge relate to different things. It depends on which one is off:
All lights are off.
Are you sure that the bridge has power and is on? Check the wall plug.
Lights 2 and 3 are off.
Check and see if your bridge is connected to the Wi-Fi router. It needs to be plugged into the router, using the network cable provided. Also, make sure that the Wi-Fi router has power.
Light 3 is off or blinking.
Is your Wi-Fi router connected to the internet? You might be having trouble with your web connection. Check if your other devices are online.
The button in the middle of my bridge is off.
Your bridge can’t find your bulbs. First, check that all Hue lights have power via the wall switch or a freestanding lamp plug. Then restart your app and answer “Yes” when asked if you want to add lamps.
How do I rename the light bulbs on the app?
Open up the Hue app.
Click on Settings.
Click on Light setup.
Choose the bulb you want to rename by clicking on the info (i) icon.
Click on the text box.
Type in the new name.
When you go back to the main menu, you will see the new name.
I can’t use some of the new Hue Lights features. What can I do?
Make sure that you have the latest version of the Hue app.
If you are using an older version of the Hue app and you open the app, you should see a notification under Software update to upgrade your system:
Update your Hue app
Power off/on the bridge
Make sure that your Wi-Fi router is connected to the internet and that all the LEDs on the bridge are lit
Open up the Hue app and set up an account linked to your bridge
When would I need to do a factory reset of the bridge?
You need to do a factory reset if you want to remove one, some, or all of the lamps, or if you want to remove someone's access to your bridge/lights.
NOTE: All of your scenes will be permanently deleted after doing a factory reset.
How do I remove one of the lamps?
You need to reset the bridge.
Press the Restore to Factory Settings button on the backside of the bridge.
Open the Hue app.
Press the push link button.
Go to Settings > Light setup and click on the + icon to search for new lights. Add the ones you want to be powered.
“Hue cannot find your bridge. Verify it is connected to router and press reconnect” message came up. What do I do?
Make sure your iPhone, iPad, or Tablet is connected to the same wireless router as the Hue bridge.
Turn off/on the bridge and retry.
One of my bulbs turned to a standard white color on its own and it is supposed to be set on a different color. How can I fix it?
It appears that your bulb is faulty. We recommend returning it to the seller you purchased it from and exchanging it for a new bulb.
Have a different question?
There are two things you can do:
Check our Help Center. (We have many useful articles!)
Click on the chat icon on the bottom-right to start a conversation.
Or if you prefer, send us an e-mail at firstname.lastname@example.org or call (510) 629-5622.