Convo Lights is a feature that utilizes Philips Hue lighting kits. To get started, we recommend you purchase a Philips Hue starter kit which will come with two or three bulbs and a bridge. You will need to have a Convo number and the Convo app in order to connect Hue and set up your Convo Lights.
NOTE: Philips Hue works with Convo on iOS and macOS only.
Let's get started:
Convo Lights in the workplace
If you are setting up Convo Lights in the workplace, you might run into specific issues. For instance, it is possible that the ethernet line plugged into the Hue bridge is not the same network as the Wi-Fi your lights are using.
To add your IP address manually, press down on Connect to Hue Bridge for a few seconds.
You'll see a prompt to add the IP address that your Hue Bridge is using.
Don't know your IP address? Contact your IT to give you the IP address that your Hue bridge is using.
NOTE: We recommend that you ask your IT or Helpdesk to make the IP address for the bridge "Static". Static means that your IP address will not change. The default setting is Dynamic—which means your IP address will change constantly.
If your lights stop working, that may mean your IP has changed.
I still need help with my Convo Lights. Now what?
If you are still unable to resolve the issue, there are two things you can do:
Check our Help Center. (We have many useful articles!)
Click on the chat icon on the bottom-right to start a conversation.
Or if you prefer, send us an e-mail at email@example.com or call (510) 629-5622.