Get a Convo number
On login.convo.io, click SIGN UP
Complete the registration process
Check your email for further instructions
Login
Go to login.convo.io
Type in your Convo number and password
Click LOGIN button
Access your Convo number or password
Click Forget # or password?
Type in your email address and click Send Email button
Link multiple Convo numbers
With ConvoLink, you can easily switch to other Convo numbers without having to log out and log in to another account. There is no limit to how many Convo numbers you can add to ConvoLink.
Click the USER icon at the top-right corner to view the menu
Click Add another number
A window will appear. Type in the Convo number and password you want to add
Click the ADD NUMBER button
Click the USER icon at the top-right corner to view all Convo numbers linked to your account
Call history cannot be deleted in ConvoLink
View call history
On the home screen, Call History is on the left-sidebar
Calls are listed from most recent to least recent
To view full call history for a specific number, click on the number in the Call History to open up a Contact Card
Calls in red are incomplete or missed calls
Calls with an upward arrow are outbound calls. Calls without an arrow are inbound calls
View organizations contacts
If you are part of an organization that has a directory, you can view the organization contacts in your Contact List
Organization contacts are differentiated from personal contacts by the briefcase icon
Send and receive video mail
With ConvoLink, you can send video mail. However, you will not be able to receive or view your video mail on ConvoLink.
To view your video mail, please use one of our apps. If you don't have our apps, you can download them at convorelay.com/download. Your video mail is also sent to the email address associated with your Convo account.
Enable the camera and microphone (Chrome)
When you log in at www.login.convo.io, a prompt will pop up
Click to allow your browser to use the camera and microphone
Unblock the camera in your browser (Chrome)
Click on the lock icon in the address bar
In the permission dialog, change Block to Allow for Camera
Reload the page
Unblock the microphone in your browser (Chrome)
Click on the lock icon in the address bar
In the permission dialog, change Block to Allow for Microphone
Reload the page
Unblock the notifications in your browser (Chrome)
Click on the lock icon in the address bar
In the permission dialog, change Block to Allow for Notifications
Reload the page
Video privacy (Chrome)
While not in a call, click the padlock icon in the Chrome browser to disable video.
How to use Chrome Live Caption feature with ConvoLink
Note: Live Caption is auto-captioning provided by Google, and Convo is not responsible for its accuracy. Also, please know that Live Caption is a tool not intended to replace VRS, but to add value to your call experience.
Notifications (Chrome on macOS)
Be sure to enable notifications in Chrome, even if ConvoLink itself is set to allow notifications.
On your computer, open Chrome.
At the top menu, click Chrome → Preferences.
Click Privacy and Security.
Click Site Settings.
Click Notifications.
Add login.convo.io to the “Allow” list.
If notifications still don’t work, Do Not Disturb may be enabled on your Mac. To fix this, make sure Do Not Disturb is turned off.
Notifications (Chrome on Windows)
Be sure to enable notifications in Chrome, even if ConvoLink itself is set to allow notifications.
On your computer, open Chrome.
At the top-right of your Chrome window, click the 3 vertical dots, then Settings.
Click Privacy and Security.
Click Site Settings.
Click Notifications.
Add login.convo.io to the “Allow” list.
If notifications still don’t work, Focus Assist may be blocking notifications on your PC. To fix this:
Click Windows icon, then Settings.
Click System.
Click Notifications and Actions, and make sure Notifications is turned on.
Next, click Focus Assist on the left side of the same window and make sure Focus Assist is turned off.