Get a Convo number

  1. On login.convo.io, click SIGN UP

  2. Complete the registration process

  3. Check your email for further instructions


Login

  1. Go to login.convo.io

  2. Type in your Convo number and password

  3. Click LOGIN button


Access your Convo number or password

  1. Go to profile.convorelay.com/login

  2. Click Forget # or password?

  3. Type in your email address and click Send Email button


Link multiple Convo numbers

With Convo Link, you can easily switch to other Convo numbers without having to log out and log in to another account. There is no limit to how many Convo numbers you can add to Convo Link.

  1. Click the USER icon at the top-right corner to view the menu

  2. Click Add another number

  3. A window will appear. Type in the Convo number and password you want to add

  4. Click the ADD NUMBER button

  5. Click the USER icon at the top-right corner to view all Convo numbers linked to your account

  6. Call history cannot be deleted in Convo Link


View call history

  1. On the home screen, Call History is on the left-sidebar

  2. Calls are listed from most recent to least recent

  3. To view full call history for a specific number, click on the number in the Call History to open up a Contact Card

  4. Calls in red are incomplete or missed calls

  5. Calls with an upward arrow are outbound calls. Calls without an arrow are inbound calls


View organizations contacts

  1. If you are part of an organization that has a directory, you can view the organization contacts in your Contact List

  2. Organization contacts are differentiated from personal contacts by the briefcase icon


Send and receive video mail

With Convo Link, you can send video mail. However, you will not be able to receive or view your video mail on Convo Link.

To view your video mail, please use one of our apps. If you don't have our apps, you can download them at convorelay.com/download. Your video mail is also sent to the email address associated with your Convo account.


Enable the camera and microphone (Safari)

  1. When you log in at www.login.convo.io, a prompt will pop up

  2. Click to allow your browser to use the camera and microphone


Unblock the camera in your browser (Safari)

  1. Click on Safari in the menu bar

  2. Click on Setting for This Website

  3. In the permission dialog, change Deny to Allow for Camera

  4. Refresh the page


Unblock the microphone in your browser (Safari)

  1. Click on Safari in the menu bar

  2. Click on Settings for This Website

  3. In the permission dialog, change Deny to Allow for Microphone

  4. Refresh the page


Unblock the notifications in your browser (Safari)

  1. Click on Safari in the menu bar

  2. Click on Preferences

  3. In the preferences window, click on Websites in the top bar

  4. Click on Notifications in the left sidebar

  5. Change from Deny to Allow for Notifications with login.convo.io

  6. Refresh the page


Unable to use Convo Link on Safari?

Follow these steps:

  • Quit Safari

  • On your, Mac rename ~/Library/Safari to ~/Library/SafariOld

  • Open Safari and old iCloud bookmarks will be restored in the new folder of ~/Library/Safari

  • Convo Link should now work


Enable the camera and microphone (Chrome)

  1. When you log in at www.login.convo.io, a prompt will pop up

  2. Click to allow your browser to use the camera and microphone


Unblock the camera in your browser (Chrome)

  1. Click on the lock icon in the address bar

  2. In the permission dialog, change Block to Allow for Camera

  3. Reload the page


Unblock the microphone in your browser (Chrome)

  1. Click on the lock icon in the address bar

  2. In the permission dialog, change Block to Allow for Microphone

  3. Reload the page


Unblock the notifications in your browser (Chrome)

  1. Click on the lock icon in the address bar

  2. In the permission dialog, change Block to Allow for Notifications

  3. Reload the page


Video privacy (Chrome)

  1. While not in a call, click the padlock icon in the Chrome browser to disable video.


How to use Chrome Live Caption feature with Convo Link

Note: Live Caption is auto-captioning provided by Google, and Convo is not responsible for its accuracy. Also, please know that Live Caption is a tool not intended to replace VRS, but to add value to your call experience.


Notifications (Chrome on macOS)

Be sure to enable notifications in Chrome, even if Convo Link itself is set to allow notifications.

On your computer, open Chrome.

  1. At the top menu, click ChromePreferences.

  2. Click Privacy and Security.

  3. Click Site Settings.

  4. Click Notifications.

  5. Add login.convo.io to the “Allow” list.

If notifications still don’t work, Do Not Disturb may be enabled on your Mac. To fix this, make sure Do Not Disturb is turned off.


Notifications (Chrome on Windows)

Be sure to enable notifications in Chrome, even if Convo Link itself is set to allow notifications.

On your computer, open Chrome.

  1. At the top-right of your Chrome window, click the 3 vertical dots, then Settings.

  2. Click Privacy and Security.

  3. Click Site Settings.

  4. Click Notifications.

  5. Add login.convo.io to the “Allow” list.

If notifications still don’t work, Focus Assist may be blocking notifications on your PC. To fix this:

  1. Click Windows icon, then Settings.

  2. Click System.

  3. Click Notifications and Actions, and make sure Notifications is turned on.

  4. Next, click Focus Assist on the left side of the same window and make sure Focus Assist is turned off.


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