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Frequently Asked Questions
Find answers to the most commonly asked questions.
Why can't I log in?
How do I contact customer support?
I forgot my Convo number.
I forgot my password.
How do I edit my profile?
How can I add to my contact list via Convo's website?
How do I block a phone number?
How can I share feedback about Convo?
Have you ported away from Convo?
Why can't Convo sign my confidentiality agreement form?
How do I request sponsorship?
I'm a hearing person. Can I have a Convo number?
How can I close my Convo account or remove my Convo number?
What is porting my VP number?
Who can use VRS?
How can I register for a Convo Number?
How can I port my current VP number to Convo?
Step-by-step guide to registering for a Convo number
What are ways to verify my information?
Why do I have to share the last 4 digits of my SSN for registration?
Why do I need to send a photo of my driver's license?
What is FCC's User Registration Database (URD)?
Announce VRS
ConvoLink + Portal FAQs
I want to keep my VP but use Convo interpreters. How?
How can I get Convo Lights?
What is Voice-Carry-Over (VCO)? How do I turn it on in Convo apps?
How can I use VRS when traveling abroad? Get a Convo Passport.
I'm in another country/not in the U.S. right now. Why can't I register for a Convo Passport?
VRS Español
What is VRS Español?
Do you make sure your apps work with other products?