To get your VRS Español number:
Click on the Setting gear icon
Click on "More..." located on the top-left corner on Android and bottom-right on iOS
When a menu appears, click on "Enable VRS Español" to register for a Spanish number
Android | On the top-left corner
iOS | On the top-right corner under the menu bar
This is where you proceed to register for a VRS Español number. Click on the button by the text: I understand to proceed.
Then click on the green button to submit.
Next, you will be asked to verify your account by adding the last four digits of your social security number (SSN). Once you enter your digits, the play button will turn green.
Click on the green play button once again.
You will see the Request Submitted page showing that your request for VRS Español number has been submitted.
You will get an e-mail from hello@convorelay.com once your VRS Español number is ready. It will automatically appear in your app once it links.
Still, need help?
If you are still unable to resolve the issue, there are two things you can do:
Check our Help Center. (We have many useful articles!)
Click on the chat icon on the bottom-right to start a conversation.
Or if you prefer, send us an e-mail at support@convorelay.com or call (510) 629-5622.